---
title: "El Portón: online ordering, catering and delivery"
description: "How El Portón runs a branded, responsive ordering website with catering, built-in delivery logistics, and loyalty tools on Ordering.co."
canonical: https://www.ordering.co/customers/el-porton-mexico/
---

![El Portón](https://www.ordering.co/assets/customer-logos/el-porton-mexico.webp)

Customer story · Restaurant brand

# Authentic Mexican cuisine, ordered on El Portón's own website.

El Portón is a popular Mexican restaurant that serves authentic cuisine. Its responsive ordering website, catering service, delivery logistics, and loyalty tools run on Ordering.co.

[Talk to Ordering.co](https://www.ordering.co/contact/)[All customer stories](https://www.ordering.co/customers/)

![An El Portón restaurant with its pink sign above a glass front and plants along the entrance](https://www.ordering.co/_astro/el-porton-restaurant.B8i69Rul_1Hf5iQ.webp)

- Market

  Mexico

- Business type

  Mexican restaurant

- Channel

  Responsive ordering website

- Services

  Online orders · Catering · Delivery

The operating context

## Ordering, catering, and delivery under one brand.

El Portón is a popular Mexican restaurant that offers authentic cuisine. It wanted to improve its online ordering and catering services, streamline delivery, strengthen its marketing, and attract more customers.

It needed a solution it could customize to match its brand image and its own requirements.

### What El Portón needed

- Online ordering and catering with a built-in logistics system.
- Orders delivered on time and efficiently.
- A stronger marketing strategy.
- Tools that build customer loyalty.
- A solution customized to El Portón's brand image.

How it connects

## From the guest's order to the door.

Guests order on the same website from a computer or a phone. Ordering.co runs the menu, catering, marketing, and loyalty tools, and its built-in logistics handle delivery.

1. ### Guests order from

   - [El Portón ordering website](https://www.ordering.co/platform/ordering-web/)
   - The same website on phones
   - [Catering requests](https://www.ordering.co/features/catering/)

2. ### Ordering.co runs

   - Menus by location and category
   - Marketing tools
   - Loyalty tools

3. ### Delivery and pickup

   - Delivery or pickup chosen by the guest
   - [Built-in delivery logistics](https://www.ordering.co/platform/ordering-delivery/)

What they built

## The surfaces behind El Portón's online orders.

### Ordering website

Guests choose an El Portón location, pick delivery or pickup, and browse the menu by category, from chilaquesos and combos to eggs, juices, and drinks.

- A location selector, such as El Portón Las Alamedas.
- Delivery (a domicilio) or pickup (para recoger).
- Dish options, such as a required salsa choice.

[Explore Ordering Web](https://www.ordering.co/platform/ordering-web/)

![El Portón ordering website for the Las Alamedas location, with delivery and pickup options, a plate of chilaquesos, and the menu categories](https://www.ordering.co/_astro/website-menu.DVzri8my_tcbKp.webp)

![Chilaquesos con pollo product window on the El Portón website, with a required salsa choice](https://www.ordering.co/_astro/website-product.BHOwRTjs_Z19IeQr.webp)

### Ordering on phones and delivery

On phones, the same website carries the menu, dish options, and sign-in or registration. Orders then move through Ordering.co's built-in delivery logistics.

- Menu and categories adapted to small screens.
- Required choices and quantity before adding a dish.
- Built-in logistics to deliver orders on time.

[Explore Ordering Delivery](https://www.ordering.co/platform/ordering-delivery/)

![El Portón website on a phone, showing the chilaquesos category with dishes and prices](https://www.ordering.co/_astro/mobile-menu.B4QKrj8k_Z2uMbnG.webp)

![Chilaquesos con milanesa de pollo on the El Portón website on a phone, with a salsa choice, quantity, and a sign-in or registration button](https://www.ordering.co/_astro/mobile-product.DGaozyKe_ZC4lb7.webp)

Results

## What changed for El Portón.

- ### More sales from direct channels

  A more intuitive user experience led to more sales from direct ordering channels.

- ### Streamlined delivery

  The built-in logistics system streamlined delivery and helped orders arrive on time.

- ### Stronger loyalty

  Marketing and loyalty tools improved customer engagement, retention, and brand loyalty.

- ### Room to grow

  The solution helped El Portón stay competitive and grow its business.

## More customer stories

Operators with a similar business, region, or setup.

- Restaurant brandsColombia

  ### [Archie's Colombia](https://www.ordering.co/customers/archies-colombia/)

  A faster, redesigned ordering website with custom product options, promotions, and in-house and Rappi delivery.

  Products: Ordering Web · Delivery

- Restaurant brandsMexico

  ### [Burger King Mexico](https://www.ordering.co/customers/burger-king/)

  Self-ordering kiosks trialed at an airport and deployed across multiple stores, plus online ordering.

  Products: Ordering Kiosk · Ordering Web · Loyalty & offers

- Restaurant brandsMexico

  ### [Chili's Mexico](https://www.ordering.co/customers/chilis-mexico/)

  A responsive ordering website matching its US brand, with marketing and loyalty tools and built-in delivery logistics.

  Products: Ordering Web · Delivery · Loyalty & offers

## Running a restaurant brand with delivery and catering?

Tell us about your locations, menu, and delivery setup, and we'll show you how Ordering.co fits.

[Talk to Ordering.co](https://www.ordering.co/contact/)[See a live demo](https://www.ordering.co/demo/)